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General Insurance Claims

For all non-motor claims, you can notify us via the MyClaims portal.

Alternatively, you may also complete and send the appropriate claims form with relevant supporting documents to our Head Office, any of our Zurich Insurance branches or to your respective servicing agent. Kindly address your documents to General Claims.

Our Head Office

Zurich General Insurance Malaysia Berhad
Level 23A, Mercu 3,
No. 3, Jalan Bangsar, KL Eco City,
59200 Kuala Lumpur, Malaysia

Complete disclosure of details will help us to process and pay your claim promptly. You may talk to us regarding your claims by writing in to us.


Motor Insurance Claim

If you are claiming for Motor Own Damage, the simplest and easiest way to start the claims process is to take your vehicle to any of the Zurich Insurance authorised panel workshops, who will assist you in submitting your claim and ensure that we get your car repaired as quickly as possible to a guaranteed high quality standard.

Find Out More About The Claims Process

General Insurance Proposal Forms

For Myself

For My Business

General Takaful Claims

For all claims, please complete and send the appropriate claim form with relevant supporting documents to our Head Office, any of our Zurich Takaful branches or to your respective servicing consultants. Kindly address your documents to General Takaful Claims.

Our Head Office

Zurich General Takaful Malaysia Berhad
Level 23A, Mercu 3,
No. 3, Jalan Bangsar, KL Eco City,
59200 Kuala Lumpur, Malaysia

Complete disclosure of details will help us to process and pay your claim promptly. You may talk to us regarding your claims by writing in to us.


Motor Takaful Claim

If you are claiming for Motor Own Damage, the simplest and easiest way to start the claims process is to take your vehicle to any of the Zurich Takaful authorised panel workshops, who will assist you in submitting your claim and ensure that we get your car repaired as quickly as possible to a guaranteed high quality standard.

Find Out More About The Claim Process

General Takaful Proposal Forms

For Myself

For My Business

Life Insurance Claims

You may talk to us regarding your claims by writing in to us.

Group and Individual Life Insurance Claim

You'll need to attach certain documents to complete your submission. For more information, please download:

  1. List of Required Documents - Group Life Claims
  2. List of Required Documents - Individual Life Claims

Medical Insurance Claim

You'll need to attach certain documents to complete your submission. For more information, please download:

  1. List of Required Documents - Medical Claims

Life Insurance Policy Services

Family Takaful Certificate Services

SERVICES DESCRIPTION REQUIREMENTS
Absolute Assignment

By filling written notice satisfactory to the Company, the Participant may assign this Certificate. The Company shall not be considered to have knowledge of an assignment unless the original or duplicate thereof is filed with the Company. Once the certificate moneys, wholly or partly, have been pledged as security or assigned to a person, the claim of the person entitled under the security or assignee shall have priority over the claim of the nominee are subject to the rights under the security or the assignment being preserved. The appointed assignee must be an individual (adult) and authorised financial institution.

  • Absolute Assignment Form
  • RM 10.00 for stamping document
Change in Contribution Mode

Change in contribution payment mode is allowed at the next contribution due date. For Standing Instruction, certificate holder should need to advise the bank on any changes in contribution.

  • Request For Change Form (With Contribution Adjustment)
  • Due Contribution Payment (where applicable)
Change in Fund / Contribution Re-direction

The choices of fund into which the contribution are directed can be changed at any time. Processing fee is charged RM 50.00 per transaction by cancelling units (subject to plan). Change will take effect on the next regular contribution due date.

  • Request For Change Form (With Contribution Adjustment)
Change in Regular Contribution

Change in regular contribution is allowed at any time. The minimum regular contribution amount is RM 50.00

  • Request For Change Form (With Contribution Adjustment)
  • Due Contribution Payment (where applicable)
Change in Regular Top-up (Takaful Saver)

Change in regular top-up is allowed at any time. The minimum regular top-up amount is RM 10.00

  • Request For Change Form (With Contribution Adjustment)
Change of Contact Details

The Participant may request to change the following details:

  • Correspondence Address
  • Mobile & Telephone No.
  • E-mail Address
  • Update Bank Account Number
  • Request For Change Form (Without Contribution Adjustment)
  • Consent Letter signed by Certificate holder
Change of Signature

In the event of certificate holder unable to sign or remember the signature signed in application form, he/she may request to change of signature.

  • Request For Change Form (Without Contribution Adjustment)
  • Please note that, the request to change of signature is required to be declared at any nearest Zurich Takaful branches and the form has to be witnessed by one of the following personnel for process identification.
    • Marketing Regional Head
    • Marketing Head
    • Branch Personnel
    • Servicing Wealth Planner
    • Agency Manager (Immediate leader of Servicing Wealth Planner)
    • Chief Agency Manager (Highest leader of Servicing Wealth Planner)
Decrease in Basic and Rider Sum Covered

Certificate holder may opt to reduce his/her basic or rider Sum Covered at any time. The change will take effect on next takaful charge next due date.

  • Request For Change Form (With Contribution Adjustment)
  • Due Contribution Payments
Deletion in Rider(s)

Optional Rider(s) attached to the basic Certificate may be deleted at the Next Contribution/Takaful Charge due date. However, package riders are not allowed to be deleted on request basis.

  • Request For Change Form (With Contribution Adjustment)
Duplicate Certificate (loss of original Certificate)

When a Certificate Contract is lost beyond hope to recovery, or is wholly destroyed, the Participant can apply for a duplicate Certificate.

  • Application for Copy of Lost Certificate Form for each Certificate Number.
  • Remittance of cost of issuance of duplicate Certificate Contract of RM47.74
Inclusion of Rider(s)

Optional Rider(s) may be attached to the basic Certificate which is currently in force, subject to its eligibility and Company’s rules.

  • Request For Change Form (With Contribution Adjustment)
  • Health Declaration Form
  • Difference in contribution/due contribution payment (where applicable )
Increase in Basic and Rider Sum Covered

Certificate holder may opt to increase his/her basic or rider Sum Covered at any time. The change will take effect on next takaful charge next due date.

  • Request For Change Form (With Contribution Adjustment)
  • Health Declaration Form
Irregular Top-Up (Additional Contribution)

The Certificate Holder may one-off-top up at certificate inception and any time after Certificate is purchased. Any additional contribution shall be allocated to the Zurich Takaful Funds as stated in the Top-Up Application Form. Top up Contribution is subject to Service Fee of 5% and Additional Fee of RM 25.00 per topup transaction applicable to selective plan.

  • Additional Contribution (Top-Up) Application Form
  • Top up payment
Nomination (Hibah)

Gift of certificate moneys to loved ones made during the Participant’s/Certificate Owner’s lifetime. Giving one’s wealth to others without the expectation of any replacement or exchange with the transferring effect on the ownership during lifetime or executed upon death. It is applicable either to family members (legal heirs) or members who are not entitled to inheritance. Hibah is applicable to adult and juvenile. Hibah is also applicable for both Muslim and Non-Muslim. As for juvenile, Participant must appoint the trustee (adult).

  • Nomination (Hibah and Wasi) Form
  • Photocopy of Hibah’s IC
  • Photocopy of Trustee’s Identification Card (if Hibah is juvenile)
Nomination (Wasi)

A nomination made by Participant to his/her nominee with the intention to appoint him/her as the Executor. The person(s) named can only act as an administrator/executor (Wasi) who will be responsible for distributing the person covered’s monies to the rightful heirs in accordance to the Faraid Law (Distribution Law for Muslim) Page 6 of 8 or Distribution Act 1958; as amended by the Distribution (Amendment) Act 1997 for Non-Muslim. Wasi is applicable to adult or authorised public trustee.

  • Nomination (Hibah and Wasi) Form
  • Photocopy of Wasi’s Identification Card (for individual)
Reinstatement

If a contribution in default beyond the grace period and the Certificate has not attained cash value, the Certificate is said to have lapsed.

Certificate may be reinstated within six (6) months up to five (5) years from the Lapse date depending on the plan.

Reinstatement fee is charged RM 50.00 per transaction (subject to plan) 

  • Health Declaration Form
  • Reinstatement Cost
SPM Allowance

For Takafulink Education plan, participant is eligible to claim the SPM allowance for the SPM exam result. The Certificate effective date should be prior to the exam date and the certificate should be inforced until current date.

5As – RM 500.00

8As – RM 1,000.00

  • Letter signed by certificate holder
  • Certified True Copy of exam result’s slip
  • Copy of Identity Card certificate owner
  • Copy of account passbook/statement certificate owner
Switching of Units (Transfer of Units)

The Certificate Holder may instruct the company to switch all or some of the allocated Units of the Investment Account in a particular Zurich Takaful Fund to another Zurich Takaful Fund. The election of such switch is subject to fees, charges and conditions that the Company may impose from time to time. One free switch is available every year. Subsequent switches incur a processing fee of RM 50.00 per switch by cancelling units.

  • Request to Transfer Units Form

Family Takaful Claims