Go Green

Zurich Go Green Go Online

At Zurich, being a responsible and sustainable company is at the foundation of our business. 

In our effort to go green and reduce our carbon footprint, we are embarking on a sustainable journey to improve our processes and digitalise our communications to you, our customers, to offer you a truly distinguished customer experience.

Download

Download e-Statements instantly 

Secure

Perform fast and direct payments online

Fast

Received swift claims and benefit payout

One click

Manage your policies/certificates easily anytime, anywhere

Availability of e-Statements

In our effort to go green and reduce our carbon footprint, your statements are now made available online:  

To download your e-Statements, log on to

MyPolicy (For Zurich Life Insurance customers)

MyAccount (For Zurich Takaful customers)

Frequently Asked Questions (FAQs)

What is e-Statement?

E-Statement is an electronic version of your paper statements, which were previously sent to you via mail. Your e-statements are now available for download via our customer portals – MyPolicy (for Life Insurance customers) / MyAccount (for Family Takaful customers).

What are the benefits of e-Statement?

You can access your statements anytime, anywhere. Plus, they are environmentally friendly.

What type of e-Statements are made available in MyPolicy / MyAccount?

• Statement of Premium/Contribution Received (for Income Tax purpose)
• Investment-Linked Statement
• Reversionary Bonus /Cash Dividend Statement*

*Applicable for Life insurance policies.

For the Statement of Premium Received, you can choose to download the e-statement with multiple policies reflected in one statement or for each policy separately.

How do I know if my e-Statements are available for download in MyPolicy / MyAccount?

An SMS notification will be sent to the mobile number that you have registered with us when the e-statements are made available in the customer portals. We would like to encourage you to update your contact details with us so that you will receive all communication promptly.

How many years of my e-Statements are available for download from MyPolicy / MyAccount?

You can access your e-Statements for up to the last 5 years.

I would prefer to have a hardcopy of my statements. How can I request for them?

You may contact our Call Centre at 1-300-888-622 or email us at callcentre@zurich.com.my

Will I continue to receive my annual statements via mail?

In our effort to go green and reduce our carbon footprint, we are embarking on a sustainable journey to improve our processes and digitalise our communications to our customers. You will no longer receive your annual statements via mail effective 1st January 2019 (for statement year 2018 onwards).

How do I download my e-Statements?

MyPolicy (Life Insurance customers)
i. Log on to MyPolicy
ii. Select 'My Statement' and choose the type of statement you wish to download
iii. Choose the Year of Statement and click on the ‘Download Statement’
iv. Click 'Download' to obtain your e-Statement

MyAccount (Family Takaful customers)
i. Log on to MyAccount
ii. Select 'E Statement' and choose the type of statement you wish to download
iii. Choose the Year of Statement and click on the ‘Download Statement’
iv. Click 'Download' to obtain your e-Statement


E-Payment Options for Premiums & Contributions

You can now perform fast and direct payments online. 

  • I'm a Zurich Life Insurance Customer

    Direct Debit Deduction

    Current or Savings Account:

    A one-time registration can be made online. We will automatically deduct your life insurance premiums from your bank account on a recurring basis. Do note that transaction charges may apply for selected banks.

    Register Now

    Payment via MyPolicy

    Sign up as a user at MyPolicy@Zurich and you will able make online payment for your life insurance premiums via any of the participating banks as listed in the portal.

    1. Log-in to MyPolicy@Zurich
    2. Click "MyPayment" tab.
    3. Click "Renewal Policy Payment".
    4. Select the policy that you wish to pay.
    5. Click "Agree & Continue".
    6. Select your desired bank for online payment.
    7. Click "Confirm Payment".
    8. Key in the payment amount.
    9. Key in your user ID and password on the respective bank’s web page.
    10. Key in the OTP (One Time Password) that is sent to your registered mobile number.
    11. Click "Submit" to complete the payment process.

    Payment via Website

    Pay Your Zurich Life Insurance Premiums via our website. Make payment for your life insurance premiums using your credit card via our website.

    1. Click Here to access our payment portal.
    2. Key in the Application / Policy No. and then click "Add" for Payment.
    3. Click "Confirm" to proceed to the payment page.
    4. Key in Credit Card Details and click "Submit".
    5. Key in OTP (One Time Password) that is sent to your registered mobile number.
    6. Click "Submit" to complete the payment process.
    7. Download / print the Acknowledgement Slip.
  • I'm a Zurich Takaful Customer

    Payment via MyPolicy

    Sign up as a user at the MyAccount portal and you will able make online payment for your family takaful contributions via any of the participating banks as listed in the portal.

    1. Log-in to MyAccount @ Zurich Takaful
    2. Select E-Payment
    3. Click "Pay MyContribution"
    4. At "Own Certificate(s) Payment List", choose certificate number and click "PAY"
    5. Key in amount in "Payment Amount" & click "UPDATE"
    6. Click "CONFIRM" then click "CONFIRM PAYMENT" to proceed
    7. Redirect to mepsfpx.com ...
    8. Here payment details (merchant name & ID, FPX ID etc) & retail bankings appear.
    9. Select preferred bank and click "Agree and Continue"
    10. Key in email address for notification to be sent to & submit.
    11. Redirecting to internet banking webpage
    12. Key in OTP and submit.
    13. Payment successful with FPX acknowledgement slip pop up.
    14. Email receive for final notification.
  • Click Here for other payment methods

E-Payment for Claims and Benefits Payout

For your convenience, we recommend that you sign-up for the E-Payment facility to allow your policy claims as well as benefits payout to be remitted into your personal bank account in a faster, safer and more convenient way.

  • Funds will be available within 3 working days from the payment date
  • Misplaced, lost, fraudulent or expired cheques will no longer be an issue
  • Removes the need to travel and deposit the cheques
  • Open to all bank accounts that offer MEPS Inter-Bank GIRO (IBG) Service

For more information on how to register for the e-Payment facility, please Click Here

Self-service through MyAccount / MyPolicy Portals

Register on MyAccount  /MyPolicy portal today! 

These online customer portals lets you manage your policies or certificates at your fingertips.

Enjoy the services anytime, anywhere!

  • Download e-Statements
  • Get instant information on your policy / certificate
  • Make secure online payment using your savings/current account or credit / debit card
  • Update contact details
  • Get latest policy / certificate updates wherever you go
  • Manage and optimize your investments*

*for MyPolicy portal only

  • I'm a Zurich Life Insurance Customer

    What is MyPolicy?

    It is a customised, web-based service specially designed for our policyholders. It provides online services for policyholders to access their policy details anytime.

    How do I register for MyPolicy?

    • Register at this page.
    • Read the Terms and Conditions and click Accept.
    • Complete the New Member Registration Form and submit.
    • Your particulars will be verified against our records for security purposes. Upon successful verification, your user account will be instantly activated.
    • A confirmation message with temporary password will be sent to you via email & SMS within 10 minutes.
    • You may now access MyPolicy.

    I am an existing Zurich website user, but I have forgotten my password; how do I reset my password?

    • Reset your password at this page.
    • Key in your user ID to obtain Security Question.
    • Answer the Security Question correctly and you will be redirected to the Change Password Page.
    • Create New Password to login to MyPolicy.

    Why am I unable to register?

    It may be due to one of several reasons:-

    • You may have incorrectly entered your New IC number, Policy number.
    • You may not have keyed in your Name, Hand Phone number & Email address.
    • The policy you want to access is not available for online registration, e.g. Group insurance.
    • Your new IC number or Policy number does not match or may not be listed in our records.
    • You are not the applicant of the policy.

    What information should I have in order to register successfully?

    Name, new IC number, old IC number (not compulsory), Hand Phone number /Email address and Policy number.

    Who is eligible to register for MyPolicy?

    The Policyholder.

    I'm having trouble selecting a password. What should I do?

    The password must be in alphanumeric format and at least 8 characters long. Your new password and confirmed password must be the same. Example: Wind1988, 012KIngS, 077Super, etc.

    Why does my password have to contain both alphabets and numbers?

    By having a combination of alphabets and numbers, you increase the security of your password and minimise the chances of someone else guessing or figuring it out. Make sure you choose a password that is easy for you to remember but difficult for others to guess!

    I am an existing Zurich website user; why can't I log in?

    You may have incorrectly entered your User ID or Password.

    I have a question about registration. Who can I contact?

    You may contact our Call Centre at 1-300-888-622 or email us at callcentre@zurich.com.my for assistance.

  • I'm a Zurich Takaful Customer

    What is MyAccount?

    It is a simple, hassle-free and secure web-based customer service that allows you to access your certificate details and values through the Internet from any part of this world at your convenience.

    How do I register for MyAccount?

    • Register at this page.
    • Read the Terms and Conditions and click Accept.
    • Complete the New Member Registration Form and click Submit.
    • Your particulars will be verified against our records for security purposes. Upon successful verification, your user account will be instantly activated.
    • A confirmation message with a temporary password will be sent to you via email and SMS within 10 minutes.
    • You may now access MyAccount.

    I am an existing Zurich website user, but I have forgotten my password; how do I reset my password?

    • Reset your password at this page.
    • Key in your user ID to obtain Security Question.
    • Answer the Security Question correctly and you will be redirected to the Change Password Page.
    • Create a New Password to login to MyAccount.

    Why am I unable to register?

    It may be due to one of several reasons:-

    • You may have incorrectly entered your NRIC number and/or Certificate number.
    • You may not have keyed in your name, mobile phone number and email address.
    • The Certificate that you want to access is not available for online registration; for eg. Group Takaful.
    • Your NRIC number and/or Certificate number do not match or may not be listed in our records.
    • You are not the participant of the Certificate.
    • Your Certificate's status is inactive (ie. surrendered, cancelled, lapsed, terminated or has reached maturity).

    What information should I have in order to register successfully?

    NRIC number, old IC number (not compulsory), mobile phone number and email address.

    Who is eligible to register for MyAccount?

    A family takaful certificate holder.

    I'm having trouble selecting a password. What should I do?

    The password must be in alphanumeric format and at least 8 characters long. Your new password and confirmed password must be the same.
    Example: Wind1988, 012KIngS, 077Super, etc.

    Why does my password have to contain both alphabets and numbers?

    By having a combination of alphabets and numbers, you increase the security of your password and minimise the chances of someone else guessing or figuring it out. Make sure you choose a password that is easy for you to remember but difficult for others to guess!

    I am an existing Zurich website user; why can't I log in?

    You may have incorrectly entered your User ID or Password.

    I have a question about registration. Who can I contact?

    You may contact our Call Centre at 1-300-888-622 or email us at callcentre@zurich.com.my for assistance.