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Zurich Malaysia partners with DoctorOnCall to provide Malaysians a convenient way to manage their health

Kuala Lumpur, December 13, 2019

– Zurich Life Insurance Malaysia Berhad and Zurich Takaful Malaysia Berhad (Zurich Malaysia) have recently signed an agreement with leading online healthcare provider DoctorOnCall to extend complimentary* digital healthcare services to its new insurance policyholders and takaful participants. This value-added benefit provides customers with free access to online consultation with a certified doctor without having to be physically present at the clinic. Patients can also receive prescriptions following consultation and order the prescribed medication for home delivery.

Zurich Malaysia’s tie-up with DoctorOnCall reflects the company’s commitment to provide customer-centric solutions, services and experiences designed to meet the evolving needs of Malaysians. Zurich Malaysia Country Head, Stephen Clark commented, "Rapid advances in technology have altered and shaped the modern lifestyle – from communication to finances to the consumption of products and services. And with increasing demands placed on families, time is fast becoming a precious commodity. We are well-aware of these changes, and hence, we are continuously looking into solutions and value-added services that will enhance the lifestyle of our customers. Our collaboration with DoctorOnCall is in line with this mission and we believe our customers will find it a convenient platform to manage their health."

The DoctorOnCall consultation and medication delivery service comes at no extra cost for Zurich Malaysia customers who sign up for life insurance or family takaful plans, subject to terms and conditions. Customers who utilise the DoctorOnCall service are only required to pay for the medication prescribed or ordered on the website.

DoctorOnCall currently has a network of over 100 Malaysian Medical Council registered doctors and 208 pharmacies serving over 1.2 million website visitors on a monthly basis. All doctors on the DoctorOnCall roster have at least six (6) years of experience in their practice and are vetted to ensure that their Annual Practicing Certificate (APC) is up-to-date.

Maran Virumandi, co-founder and director of DoctorOnCall said, "DoctorOnCall is on a mission to simplify access to Malaysia’s top doctors and other healthcare providers in the country. Malaysia’s good Internet connection and connectivity now enables us to make available Medical Phone & Video calls for patients to have consultations. This service saves valuable time and resources without sacrificing quality of healthcare, which is also more readily available through our platform. A partnership with a major industry player like Zurich helps us enhance the quality of life for Malaysians of all ages and backgrounds."

For more information on Zurich’s products and services, customers can visit or its Facebook page at For more information about DoctorOnCall, visit or call 03-84082000.

*Terms and conditions apply.

Zurich Malaysia x DoctorOnCall
L-R: Stephen Clark, Zurich Malaysia Country Head; Maran Virumandi, co-founder and director of DoctorOnCall and Mukesh Dhawan, CEO of Zurich Takaful Malaysia Berhad are excited to provide customers a convenient way to manage their health.

Zurich Insurance Group

Zurich Insurance Group (Zurich) is a leading multi-line insurer that serves its customers in global and local markets. With about 55,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 215 countries and territories. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. The Group is headquartered in Zurich, Switzerland, where it was founded in 1872. The holding company, Zurich Insurance Group Ltd (ZURN), is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information about Zurich is available at

Zurich Malaysia

Zurich Malaysia is a collective reference term for the Zurich Insurance Group (Zurich) business subsidiaries operating in Malaysia: Zurich General Insurance Malaysia Berhad, Zurich Life Insurance Malaysia Berhad, Zurich General Takaful Malaysia Berhad and Zurich Takaful Malaysia Berhad. Zurich Malaysia offers a broad range of comprehensive insurance and takaful solutions; helping individuals as well as business owners understand and protect themselves, their businesses and their assets from risk. Zurich Malaysia has an integrated branch network across 40 locations as well as dedicated agency and distribution channels nationwide to serve the needs of its customers. For further information on Zurich Malaysia, visit

Zurich Life Insurance Malaysia Berhad

Zurich Life Insurance Malaysia Berhad (ZLIMB), as part of Zurich Insurance Group, is an established life insurer headquartered in Kuala Lumpur. Through its diverse range of life insurance products, ZLIMB provides protection, medical and health, savings and investments solutions to address its customers’ financial security needs. Together with its dedicated employees, agency force, distributors and partners, supported by more than 25 branches nationwide, ZLIMB is committed to help its customers understand and protect themselves from risks. Additionally, shariah-compliant family takaful solutions are made available to customers through its sister company, Zurich Takaful Malaysia Berhad. For further information about ZLIMB, visit

Zurich Takaful Malaysia Berhad

Zurich Takaful Malaysia Berhad (ZTMB) is one of Malaysia’s leading family takaful operators. It is a member of Zurich Insurance Group and the sole provider of shariah-compliant family takaful products within Zurich. With more than a decade of Takaful market expertise, ZTMB offers protection, medical and health, savings as well as investments solutions to address its customers’ needs at different life stages. Together with its dedicated employees, agency force, distributors and partners, supported by its nationwide branch network, ZTMB is committed to help its customers understand and protect themselves from risks. For further information about ZTMB, visit