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Zurich - TNPS 2019

At Zurich, we are committed to put our customers at the heart of everything we do. We strive to provide only the best so that you have a wonderful experience with our brand.

From 14 October 2019 until 31 March 2020, stand a chance to win cash vouchers worth RM50 when you participate in our Transactional Net Promoter Score (TNPS) survey. The survey will be sent to selected customers via SMS or email only. 

Your feedback will enable us to continue improving our services. Don’t worry! Any information or feedback provided during the survey will be for our internal usage only.

Winner Announcement

Month Name Policy / Certificate No 

OCTOBER 2019

 LAU AH MOI   M098xxxx01
 MOHD AFUAN BIN RUSLAN  2219xxxxx193-00

Terms and Conditions

For the purpose of the TNPS Response Contest (“Contest”), Zurich General Insurance Malaysia Berhad, Zurich General Takaful Malaysia Berhad, Zurich Life Insurance Malaysia Berhad and Zurich Takaful Malaysia Berhad, will also be referred to as "Zurich Malaysia". The Contest is organised by Zurich Malaysia (“Organiser”) and will run from 14th October 2019, 00:01 AM until 31st March 2020, 11:59 PM on a monthly basis (“Contest Period”).

To be eligible to win, participants are required to reply to the TNPS survey sent through SMS or email during Contest Period. 

HOW TO PARTICIPATE

Step 1: TNPS Survey SMS or email received
Step 2: Reply to TNPS Survey SMS or email  
 

HOW TO WIN

TWO winners will be chosen from the entire pool of respondents through system balloting 


PRIZE

Winners will be awarded with Cash Voucher worth of RM50.00.


TERMS AND CONDITIONS

  1. Winners are determined by the Contest Officials based on the system balloting outcome.
  2. The Organiser at its sole discretion has the rights to remove any entries which do not comply with the terms above.
  3. Each TNPS survey invitation will entitle you for ONE entry.
  4. The Organiser is entitled to replace the prizes with other prizes/cash of similar value at any time without any prior notice.

WINNER ANNOUNCEMENT

  1. Winners will be notified via call to the registered mobile number and zurich.my/TNPS19 after the completion of the Contest Period. Winners are required to provide any additional information as per requested by the Organiser. If the Winner fails to provide correct information, his/her entry will be disqualified.
  2. “Personal Details” needed from the Winner are: FULL NAME (as per I/C), IDENTITY CARD NUMBER or PASSPORT NUMBER, RESIDENTIAL ADDRESS, TELEPHONE NUMBER and EMAIL ADDRESS;
  3. Winners’ selection will be at the discretion of the Contest Officials provided the entry meets the qualification criteria.
  4. The Organiser reserves the right to disqualify, at its sole and absolute discretion, any participant and/or revoke or forfeit any Prizes at any stage of the Contest if:
    • The participant is not an Eligible Participant;
    • The eligibility to win the Contest is on the condition that participants fully comply with the Terms and Conditions stipulated herein;
    • Entries which are incomplete and/or failure to fulfill all or any of the Terms and Conditions stipulated herein will automatically be disqualified from the Contest without prior notice;
    • Breach of any of the Terms and Conditions or other rules and regulations of the Contest or violates any applicable laws or regulations.

  5. The Organiser has, at its sole discretion to disqualify an entry, if for any reason whatsoever have reason to believe that the participant has attempted to undermine the operation of the Contest in any way whatsoever, including but not limited to fraud, cheating or deception.
  6. The Organiser’s decision on matters relating to the Contest (including, but not limited to the selection of the Winners) shall be final and absolute. No discussion, correspondence, enquiry, appeal or challenge by any of the participants in respect of any decision of the Organiser shall be entertained.
  7. Prizes must be collected in accordance with the mode to be specified by the Organiser (either by courier or self-collection), at its sole and absolute discretion, upon notification of any winnings and within a stipulated time period (2 months). Failure to adhere to the mode of collection and within the stipulated time period will result in forfeiture of the prizes and the Winners shall have no claim whatsoever against the Organiser, its affiliates, subsidiaries, employees, representatives, retailers, distributors, dealers as well as its advertising, creative, media, digital, design and other creative agencies of the Organiser, in the event of forfeiture thereof.
  8. The Prizes cannot be exchanged or sold for cash and are non-transferable to any other person.
  9. The Organiser shall not be liable for any disruption to the Contest, whether due to technical problems or otherwise, which is beyond its reasonable control. In the event of disruption to the Contest, reasonable efforts shall be used to remedy the disruption and resume the Contest on a fair and equitable basis to the participants.
  10. The Organiser, its affiliates, subsidiaries, employees, representatives, retailers, distributors, dealers as well as its advertising, creative, media, digital, design and other creative agencies of the Organiser, shall not be liable for any loss or damage whatsoever suffered (including but not limited to loss of opportunities and any indirect or consequential losses) or personal injury suffered or sustained in connection with or arising from either participation in this Contest or with any of the Prizes offered or forfeited.
  11. The Terms and Conditions of the Contest shall be construed, governed and interpreted in accordance with the laws of Malaysia.
  12. All rights and privileges herein granted to the Organiser are irrevocable and not subjected to rescission, restraint or injunction under any and all circumstances. Under no circumstances shall the participants have the right to injunctive relief or to restrain or otherwise interfere with the organisation of the Contest, the production, distribution, exhibition and/or exploitation of the Contest and/or any product based on and/or derived from the Contest.
  13. By participating in this Contest, the participant hereby agreed that the Organiser may collect, obtain, store and process your personal data in accordance with current Malaysia Personal Data Protection Act 2010 and will not be disclosed to a third party without the participant’s prior consent.
  14. All personal data collected will only be used for the purposes of managing and operating the Contest and not for any other purposes. The information provided will be used in conjunction with the following Privacy Policy / PDP Notice found at www.zurich.com.my/PDPA.
  15. The Organiser reserves the right at its absolute discretion to vary, delete or add to any of these Terms and Conditions without any prior notice.
  16. These Terms and Conditions will prevail over any inconsistent terms, conditions, provisions or representations contained in any other promotional materials advertising the Contest.
  17. The main language of the Terms and Conditions shall be the English language. Any translation to any other language than English shall be for convenience only.
  18. By virtue of an entry to the Contest, the participants signify their absolute and unconditional acceptance and agreement to all the Terms and Conditions stipulated herein.
  19. The Organiser reserves the right to cancel, terminate or suspend the Contest without any prior notice. For the avoidance of doubt, any cancellations, terminations or suspensions by the Organiser shall not entitle the participants to any claim or compensation against the Organiser, its agents and employees for any and all losses or damages suffered or incurred by the participants as a direct or an indirect result of the act of cancellation, termination or suspension thereof.
  20. The Organiser shall not be liable for any disruption to the Contest, whether due to technical problems or otherwise, which is beyond its reasonable control. In the event of disruption to the Contest, reasonable efforts shall be used to remedy the disruption and resume the Contest on a fair and equitable basis to the participants.
For more information, please contact our Zurich Call Centre at 1-300-888-622 or email us at callcentre@zurich.com.my.