Go Green

Zurich Go Green Contest

At Zurich, being a responsible and sustainable company is at the foundation of our business. 

In our effort to go green and reduce our carbon footprint, we are embarking on a sustainable journey to improve our processes and digitalise our communications to you, our customers, to offer you a truly distinguished customer experience.

Download

Download e-Statements instantly 

Secure

Perform fast and direct payments online

Fast

Received swift claims and benefit payout

One click

Manage your policies/certificates easily anytime, anywhere

Availability of e-Statements

In our effort to go green and reduce our carbon footprint, your statements are now made available online:  

To download your e-Statements, log on to

MyPolicy (For Zurich Life Insurance customers)

MyAccount (For Zurich Takaful customers)

Frequently Asked Questions (FAQs)

What is e-Statement?

E-Statement is an electronic version of your paper statements, which were previously sent to you via mail. Your e-statements are now available for download via our customer portals – MyPolicy (for Life Insurance customers) / MyAccount (for Family Takaful customers).

What are the benefits of e-Statement?

You can access your statements anytime, anywhere. Plus, they are environmentally friendly.

What type of e-Statements are made available in MyPolicy / MyAccount?

• Statement of Premium/Contribution Received (for Income Tax purpose)
• Investment-Linked Statement
• Reversionary Bonus /Cash Dividend Statement*

*Applicable for Life insurance policies.

For the Statement of Premium Received, you can choose to download the e-statement with multiple policies reflected in one statement or for each policy separately.

How do I know if my e-Statements are available for download in MyPolicy / MyAccount?

An SMS notification will be sent to the mobile number that you have registered with us when the e-statements are made available in the customer portals. We would like to encourage you to update your contact details with us so that you will receive all communication promptly.

How many years of my e-Statements are available for download from MyPolicy / MyAccount?

You can access your e-Statements for up to the last 5 years.

I would prefer to have a hardcopy of my statements. How can I request for them?

You may contact our Call Centre at 1-300-888-622 or email us at callcentre@zurich.com.my

Will I continue to receive my annual statements via mail?

In our effort to go green and reduce our carbon footprint, we are embarking on a sustainable journey to improve our processes and digitalise our communications to our customers. You will no longer receive your annual statements via mail effective 1st January 2019 (for statement year 2018 onwards).

How do I download my e-Statements?

MyPolicy (Life Insurance customers)
i. Log on to MyPolicy
ii. Select 'My Statement' and choose the type of statement you wish to download
iii. Choose the Year of Statement and click on the ‘Download Statement’
iv. Click 'Download' to obtain your e-Statement

MyAccount (Family Takaful customers)
i. Log on to MyAccount
ii. Select 'E Statement' and choose the type of statement you wish to download
iii. Choose the Year of Statement and click on the ‘Download Statement’
iv. Click 'Download' to obtain your e-Statement


E-Payment Options for Premiums & Contributions

You can now perform fast and direct payments online. 

  • I'm a Zurich Life Insurance Customer

    Direct Debit Deduction

    Current or Savings Account:

    You may Register Now online

    Direct Debit Service Terms and Conditions

    Pay via MyPolicy

    Sign up / Log in to MyPolicy to make payment online from your Current Account / Savings Account via FPX or with your Debit / Credit card.

    1. Log-in to MyPolicy
    2. Click "MyPayment" tab.
    3. Click New Application / Renewal Policy Payment.
    4. Select the policy that you wish to pay and key in “Payment Amount”.
    5. Select your preferred payment method.
    6. Click "Confirm”.
    7. Complete the payment transaction.
    8. If you have selected the credit card option, you can check the 'Recurring' box if you wish to enrol for auto debit recurring payments.*
    9. Click "Submit" to complete the payment process.
    10. Download / print the Acknowledgement Slip.

     

    *For more information on auto debit recurring payments, please refer to the User Guide and Frequently Asked Questions (FAQs).

     

    Pay via Website

    Make one-time payment and/or renewal premium payment from your Current Account/ Savings Account or with your Debit / Credit card.

    1. Click Here   to access our payment portal.
    2. Key in the Policy No. and then click "Add".
    3. Key in the payment amount.
    4. Click "Confirm" to proceed to the payment page.
    5. Select your preferred payment method.
    6. Click "Confirm”.
    7. Complete the payment transaction.
    8. If you have selected the credit card option, you can check the 'Recurring' box if you wish to enrol for auto debit recurring payments.*
    9. Click "Submit" to complete the payment process.
    10. Download / print the Acknowledgement Slip.

     

    *For more information on auto debit recurring payments, please refer to the User Guide and Frequently Asked Questions (FAQs).

  • I'm a Zurich Takaful Customer

    Contribute via MyAccount

    Sign up / Log in to MyAccount to make payment online from your Current Account / Savings Account via FPX or with your Debit / Credit card.

    1. Log-in to MyAccount
    2. Select E-Payment
    3. Click "Pay My Contribution"
    4. At "Own Certificate(s) Payment List", click "PAY" for the selected certificate number
    5. Key in amount in "Payment Amount” & click "UPDATE"
    6. Click "CONFIRM" then select your preferred Payment Method.
    7. Complete the payment transaction.
    8. If you have selected the credit card option, you can check the 'Recurring' box if you wish to enrol for auto debit recurring payments.*
    9. Click "Submit" to complete the payment process.
    10. Download / print the Acknowledgement Slip.

     

    *For more information on auto debit recurring payments, please refer to the User Guide and Frequently Asked Questions (FAQs).

    Contribute via Website

    Make a one-time contribution and/or renewal family takaful contribution from your Current Account / Savings Account or with your Debit / Credit card.

    You may also opt to make contribution via PayHalal, a Shariah-compliant online payment gateway that allows you to transact through FPX and credit cards.

    1. Click Here   to access our payment portal.
    2. Key in the Certificate no. and then click "Add" for Payment.
    3. Key in the payment amount.
    4. Select your preferred payment method.
    5. Click "Confirm" to proceed to the payment page.
    6. Complete the payment transaction.
    7. If you have selected the credit card option, you can check the 'Recurring' box if you wish to enrol for auto debit recurring payments.*
    8. Click "Submit" to complete the payment process.
    9. Download / print the Acknowledgement Slip.

     

    *For more information on auto debit recurring payments, please refer to the User Guide and Frequently Asked Questions (FAQs).

  • Click here for other payment methods.

E-Payment for Claims and Benefits Payout

For your convenience, we recommend that you sign-up for the E-Payment facility to allow your policy claims as well as benefits payout to be remitted into your personal bank account in a faster, safer and more convenient way.

  • Funds will be available within 3 working days from the payment date
  • Misplaced, lost, fraudulent or expired cheques will no longer be an issue
  • Removes the need to travel and deposit the cheques
  • Open to all bank accounts that offer MEPS Inter-Bank GIRO (IBG) Service

For more information on how to register for the e-Payment facility, please Click Here 

Self-service through MyAccount / MyPolicy Portals

Register on MyAccount  /MyPolicy portal today! 

These online customer portals lets you manage your policies or certificates at your fingertips.

Enjoy the services anytime, anywhere!

  • Download e-Statements
  • Get instant information on your policy / certificate
  • Make secure online payment using your savings/current account or credit / debit card
  • Update contact details
  • Get latest policy / certificate updates wherever you go
  • Manage and optimize your investments*

*for MyPolicy portal only

  • I'm a Zurich Life Insurance Customer

    What is MyPolicy?

    It is a customised, web-based service specially designed for our policyholders. It provides online services for policyholders to access their policy details anytime.

    How do I register for MyPolicy?

    • Register at this page.
    • Read the Terms and Conditions and click Accept.
    • Complete the New Member Registration Form and submit.
    • Your particulars will be verified against our records for security purposes. Upon successful verification, your user account will be instantly activated.
    • A confirmation message with temporary password will be sent to you via email & SMS within 10 minutes.
    • You may now access MyPolicy.

    I am an existing Zurich website user, but I have forgotten my password; how do I reset my password?

    • Reset your password at this page.
    • Key in your user ID to obtain Security Question.
    • Answer the Security Question correctly and you will be redirected to the Change Password Page.
    • Create New Password to login to MyPolicy.

    Why am I unable to register?

    It may be due to one of several reasons:-

    • You may have incorrectly entered your New IC number, Policy number.
    • You may not have keyed in your Name, Hand Phone number & Email address.
    • The policy you want to access is not available for online registration, e.g. Group insurance.
    • Your new IC number or Policy number does not match or may not be listed in our records.
    • You are not the applicant of the policy.

    What information should I have in order to register successfully?

    Name, new IC number, old IC number (not compulsory), Hand Phone number /Email address and Policy number.

    Who is eligible to register for MyPolicy?

    The Policyholder.

    I'm having trouble selecting a password. What should I do?

    The password must be in alphanumeric format and at least 8 characters long. Your new password and confirmed password must be the same. Example: Wind1988, 012KIngS, 077Super, etc.

    Why does my password have to contain both alphabets and numbers?

    By having a combination of alphabets and numbers, you increase the security of your password and minimise the chances of someone else guessing or figuring it out. Make sure you choose a password that is easy for you to remember but difficult for others to guess!

    I am an existing Zurich website user; why can't I log in?

    You may have incorrectly entered your User ID or Password.

    I have a question about registration. Who can I contact?

    You may contact our Call Centre at 1-300-888-622 or email us at callcentre@zurich.com.my for assistance.

  • I'm a Zurich Takaful Customer

    What is MyAccount?

    It is a simple, hassle-free and secure web-based customer service that allows you to access your certificate details and values through the Internet from any part of this world at your convenience.

    How do I register for MyAccount?

    • Register at this page.
    • Read the Terms and Conditions and click Accept.
    • Complete the New Member Registration Form and click Submit.
    • Your particulars will be verified against our records for security purposes. Upon successful verification, your user account will be instantly activated.
    • A confirmation message with a temporary password will be sent to you via email and SMS within 10 minutes.
    • You may now access MyAccount.

    I am an existing Zurich website user, but I have forgotten my password; how do I reset my password?

    • Reset your password at this page.
    • Key in your user ID to obtain Security Question.
    • Answer the Security Question correctly and you will be redirected to the Change Password Page.
    • Create a New Password to login to MyAccount.

    Why am I unable to register?

    It may be due to one of several reasons:-

    • You may have incorrectly entered your NRIC number and/or Certificate number.
    • You may not have keyed in your name, mobile phone number and email address.
    • The Certificate that you want to access is not available for online registration; for eg. Group Takaful.
    • Your NRIC number and/or Certificate number do not match or may not be listed in our records.
    • You are not the participant of the Certificate.
    • Your Certificate's status is inactive (ie. surrendered, cancelled, lapsed, terminated or has reached maturity).

    What information should I have in order to register successfully?

    NRIC number, old IC number (not compulsory), mobile phone number and email address.

    Who is eligible to register for MyAccount?

    A family takaful certificate holder.

    I'm having trouble selecting a password. What should I do?

    The password must be in alphanumeric format and at least 8 characters long. Your new password and confirmed password must be the same.
    Example: Wind1988, 012KIngS, 077Super, etc.

    Why does my password have to contain both alphabets and numbers?

    By having a combination of alphabets and numbers, you increase the security of your password and minimise the chances of someone else guessing or figuring it out. Make sure you choose a password that is easy for you to remember but difficult for others to guess!

    I am an existing Zurich website user; why can't I log in?

    You may have incorrectly entered your User ID or Password.

    I have a question about registration. Who can I contact?

    You may contact our Call Centre at 1-300-888-622 or email us at callcentre@zurich.com.my for assistance.

'Log In To Win' Contest

Winner Announcement

  • June
    No. Name Policy Number

    1

    Koh Mee Loong

    M94xxxx065

    2

    Ng Chun Shing @ Ng Choon Heng

    M95xxxx519

    3

    Leong Lai Ping

    M96xxxx813

    4

    Gunasegerin A/L Murugiah

    M10xxxx351

    5

    Wong Chow Ping @ Richard Wong

    S01xxxx769

    6

    Seow Gim Hong

    M95xxxx639

    7

    Wong Ah Anu

    M05xxxx163

    8

    Mok Choon Hong

    M08xxxx476

    9

    Thien Ai Ping

    S04xxxx169

    10

    Komathi A/P Latchumanan

    M00xxxx547

    11

    Yee Jing Khuen

    M10xxxx957

    12

    Kuan Siew Yean

    M00xxxx794

    13

    Chong Choong Khim

    M00xxxx667

    14

    Teng Weng Keong

    M12xxxx248

    15

    Loo Say Chye

    M92xxxx762

    16

    Ramakrishnan A/L Tharumalingam

    M98xxxx282

    17

    Jeya Pragash A/L Suppiah

    617xxxx294

    18

    Wong Weng Chong

    M93xxxx976

    19

    Ting Shu Leong @ Johnny Ting

    S01xxxx234

    20

    Foong Mee Khuan

    M06xxxx458

    21

    Julian Anak Michael Ae

    618xxxx101

    22

    Oon Kooi Wah

    619xxxx144

    23

    Lim Chun Ling

    M05xxxx533

    24

    Chan Sook Pooi

    M10xxxx781

    25

    Lee Cheong Oon

    M01xxxx346

    26

    Hung Ah Seng

    M95xxxx009

    27

    Sathish A/L Raja Muthi

    619xxxx917

    28

    Tan Hock Lai

    M94xxxx374

    29

    Kan Siaw Tze

    615xxxx313

    30

    Vengadesh A/L Apayee

    M14xxxx681

    31

    Mugeleswaran Pillay A/L Govindaraju

    M11xxxx558

    32

    Kong Ah Kaw @ Kong Guan Yong

    M91xxxx032

    33

    Yap Chew Geak

    M95xxxx264

    34

    So Kok Ting

    S04xxxx819

    35

    Lee Hock Leyong

    M10xxxx736

    36

    Ooi Kim Kow

    M95xxxx407

    37

    Kwok Sau Yoon

    M03xxxx082

    38

    Soh Ren Kai

    617xxxx824

    39

    Yap Fui Yin

    M96xxxx936

    40

    Mohd Khalid B Shahdan

    M07xxxx551

    41

    Vikram A/L Magalingam

    617xxxx358

    42

    Fazhil Bin Hassan

    M00xxxx575

    43

    Lim Kim Leng

    M97xxxx218

    44

    Sau Kim Mooi

    M14xxxx161

    45

    Tan Wei Lun

    M05xxxx758

    46

    Ong Tuan Keong

    M05xxxx881

    47

    Janes Rani A/P Savariar

    616xxxx345

    48

    Hooi Mei Li

    M13xxxx613

    49

    Geetha A/P Muniandy

    617xxxx248

    50

    Lee Hwee Ming

    619xxxx525

  • July
    No. Name Policy Number

    1

    Zarina Binti Mat Ali

    M06xxxx568

    2

    Chin Hai Yiap

    M92xxxx246

    3

    Siti Manja Binti Mat

    M98xxxx763

    4

    Kwan Wai Hing

    S00xxxx486

    5

    Uva Raja A/L Murugesan

    618xxxx893

    6

    Tie Pik Huong

    617xxxx134

    7

    Ong Lay Kheng

    M99xxxx577

    8

    Jacqueline Ann Sammy

    S95xxxx932

    9

    Yap Yih Teng

    M00xxxx109

    10

    Lee Lai Yeng

    M14xxxx244

    11

    Wong Yoke Hiong

    619xxxx273

    12

    Lim Seck Wei

    M95xxxx807

    13

    Ganesan A/L Suppramaniam

    617xxxx126

    14

    S'ng Eng Tiam

    M93xxxx101

    15

    Leslie Lee Wee Hong

    S01xxxx552

    16

    Kavija Padama A/P Padamakavander

    M08xxxx157

    17

    Asmanudin Bin Shaffee

    M05xxxx363

    18

    Gughan A/L Ramiah

    M07xxxx111

    19

    Duray A/L Ratnasamy

    M13xxxx164

    20

    Lim Choon Heong

    M12xxxx281

    21

    Nazliyah Binti Mansor

    M02xxxx321

    22

    Ngiou Chuen Liang

    617xxxx144

    23

    Foo Li Lian

    M08xxxx589

    24

    Ng Leong Toong

    615xxxx311

    25

    Lau Chee Kong

    M14xxxx518

    26

    Umesh Malani A/L Mahendra Kumar

    6150xxxx59

    27

    Yeap Lai Chee

    M98xxxx001

    28

    Selvi A/P Gopi

    616xxxx241

    29

    Rosiah Binti Abu Samah

    P00xxxx731

    30

    Ellissa Vani A/P Chandiran

    617xxxx276

    31

    Lan Lee Siew

    M08xxxx946

    32

    Yeoh Kok Yong

    M98xxxx609

    33

    Chia Hoon San

    M06xxxx022

    34

    Ho Chee Seng

    M95xxxx107

    35

    Tang Sang Wah

    618xxxx535

    36

    Niam Chow Heong

    M98xxxx811

    37

    Mok Koon Wa

    619xxxx916

    38

    Foo Yong Shiang

    M04xxxx382

    39

    Kung Chee Wan

    M06xxxx626

    40

    Yee Yong Soon

    619xxxx067

    41

    Muhammad Paizol Bin Mat Saaid

    M00xxxx956

    42

    Ling Pick Hong

    P04xxxx198

    43

    Sim Lee Ming

    S91xxxx084

    44

    Sia Ai Moi

    M93xxxx781

    45

    Chong Kah Sing

    M96xxxx164

    46

    Chan Kok Mun

    M90xxxx007

    47

    Judy Chan Lai Yian

    M90xxxx159

    48

    Radziah Binti Mahadi

    M99xxxx651

    49

    Rechel A/P Anthony

    617xxxx828

    50

    Hamina Binti Hassan

    M99xxxx881

  • August
    No. Name Policy Number

    1

    Koh Yee Yah

    M98xxxx341

    2

    Chline A/P Thomas

    M06xxxx512

    3

    Wong Lee Ping

    M91xxxx482

    4

    Adnan Bin Mahmood

    M01xxxx646

    5

    Kong Yaw Thong

    S98xxxx948

    6

    Wong Nai Kwong

    S97xxxx106

    7

    Pariciam A/P Doraisamy

    M07xxxx044

    8

    Koh Gek Yong

    617xxxx488

    9

    Han Man Juan

    M94xxxx612

    10

    Chan Bok Eyin

    M99xxxx421

    11

    Magissury A/P Kaliyani Nagamuthu

    M12xxxx897

    12

    Soo Mee Kiow

    M93xxxx651

    13

    Yap Poh Shing

    M01xxxx636

    14

    Chong Wei Ching

    M95xxxx295

    15

    Yong Kim Thai

    M96xxxx462

    16

    Letchumy A/P Rajagopal

    M14xxxx235

    17

    Chong Siat Chin

    616xxxx641

    18

    Rajendran A/L Alagiry

    617xxxx202

    19

    Chai Siew Keem

    618xxxx675

    20

    Chin Ket Min

    S96xxxx671

    21

    Au Boon Hsin

    M96xxxx022

    22

    Tang Kooi Seng

    M05xxxx357

    23

    Ahmed Burhan Tee Bin Abdullah

    M01xxxx846

    24

    Tan Bee Har

    M11xxxx559

    25

    Wong Yet Leng

    M93xxxx109

    26

    Lim Siew Siew

    M08xxxx311

    27

    Yow Chooi Bee

    M94xxxx394

    28

    Ng Yen Choo

    M95xxxx885

    29

    Mageswari A/P Mararumthu

    617xxxx05

    30

    How Suet Kian

    M01xxxx693

    31

    Sariza Binti Mohd Satar

    M08xxxx894

    32

    Chang Seok Yee

    M98xxxx191

    33

    Ew Siew Lim

    M13xxxx617

    34

    Yap Kien Boon

    M06xxxx254

    35

    Felicia Binti Michael

    P09xxxx261

    36

    Salmiah Binti Abu Bakar

    619xxxx051

    37

    Wong Mee Chin

    P05xxxx956

    38

    Ng Seah Li

    M09xxxx881

    39

    Kunaselvi A/P Balaraman

    M10xxxx422

    40

    Vinoth A/L Surapaya

    617xxxx382

    41

    Cheok Ken Yew

    615xxxx681

    42

    Chan Chun Kem

    M12xxxx396

    43

    Hee Pui Kei

    619xxxx507

    44

    Chan Liang Hao

    M94xxxx851

    45

    Sivanaidu A/L Vathumalai

    M11xxxx535

    46

    Punitha A/P Shanmuga Sundaram

    618xxxx869

    47

    Ahmad Afiq Bin Sakimi

    619xxxx778

    48

    Santhana Lakshmi A/P Adacapan

    M15xxxx732

    49

    Vinissha A/P Panneer Selvam

    616xxxx767

    50

    Vekneswari A/P Ayanaru

    619xxxx418

Winners will be notified via email and prizes will be mailed to winners' registered correspondence address.

Reminder: Update your latest email address and correspondence address in your profile via MyPolicy!