Claims Process

Claims Process

At Zurich, we believe in making your claims process as easy and as hassle free as possible.

All that we ask in return is that you notify us immediately, or as soon as practically possible, of any potential claims so that we can assist you with your claim without delay.

General Insurance

Applicable for motor accident claim up to RM3,000. Just scan the QR code below or WhatsApp us, your claim will be approved within 1 hour.

 

Step 1

WhatsApp icon

Scan the QR code

QR Code icon

or WhatsApp to
03-2109 6845

 

Step 2

sms chat

Send ‘Hi’ to initiate the chat via WhatsApp

Step 3

Pinned_doc icon

Upload required document(s) and your claim will be approved within 1 hour*

*Operating hours from 8:30AM to 5:15PM only

Step 4

document_checked icon

Get your payment within 5 working days upon receipt of your acceptance of our offer

Step 1

police report

Make a police report within 24 hours for the following types of claims*:

  • Incidents where there is evidence of a criminal act
  • Involving foreign workers’ compensation due to fatal/motor accidents, (loss of) money, personal accident or public liability

Step 2

documents

Prepare all required supporting documents

Kindly note that the following list of required documents may not be exhaustive. You may talk to us regarding your claims by writing in to us.

Step 3

notify zurich

Kindly notify us through one of the following channels below:

*Disclaimer: We may also request the police report for claims which are not listed above if deemed necessary.
CLASS OF INSURANCE SUPPORTING DOCUMENTS REQUIRED
Burglary
  • Police report
  • List of items you are claiming for along with the purchase and sales invoices, stock records, cash receipts, collection records, bank statement, etc.
Fire
  • Police report
  • Fire brigade report
  • Chemist report (in certain cases)
  • Purchase and sales invoices, stock records, company balance sheets, bank statements, quotation for repairs / replacement, etc.
Marine
  • Claim bill
  • Original certificate
  • Original Bill of Lading
  • Packing list, outward and inward survey reports, commercial invoices, tally sheets
  • Correspondence exchange with Port Authority, Carrier and Shipping Sales Advisor, etc.
Personal Accident Injury or Permanent Disablement:

  • Original medical bill & receipts
  • Medical report and/or specialist report
  • Medical certificate
  • Police report and valid driving license; if related to a motor vehicle accident
Fatal:

  • Death certificate
  • Post mortem report
  • Police report and valid driving license; if related to motor vehicle accident
  • Participant's identity card
  • Marriage certificate (if married) or birth certificate (if single), etc.
Travel To download the Travel Insurance Claim forms, please click here.
Foreign Workers' Compensation Scheme Injury or Permanent Disablement:

For accidents within working hours:

  • Labour assessment (PP5 for Injury, PP6 for Permanent Disablement)
  • Original medical bill & receipts
For accidents outside working hours:

  • Accident form (PP2)
  • Original medical bill & receipts
  • Medical certificate
  • Medical report (Lab 90) and/or specialist report
  • Passport
  • Work permit
Fatal:

  • Accident Form (PP2)
  • Labour assessment (PP7)
  • Death certificate
  • Original repatriation bill & receipts
  • Airway bill
  • Passport
  • Work permit
  • Police report, etc.
Read about Our Promise to You

General Takaful

Applicable for motor accident claim up to RM3,000. Just scan the QR code below or WhatsApp us, your claim will be approved within 1 hour.

 

Step 1

WhatsApp icon

Scan the QR code

QR Code icon

or WhatsApp to
03-2109 6845

 

Step 2

sms chat

Send ‘Hi’ to initiate the chat via WhatsApp

Step 3

Pinned_doc icon

Upload required document(s) and your claim will be approved within 1 hour*

*Operating hours from 8:30AM to 5:15PM only

Step 4

document_checked icon

Get your payment within 5 working days upon receipt of your acceptance of our offer

Step 1

police report

Make a police report within 24 hours for the following types of claims*:

  • Incidents where there is evidence of a criminal act
  • Involving foreign workers’ compensation due to fatal/motor accidents, (loss of) money, personal accident or public liability

Step 2

documents

Prepare all required supporting documents

Kindly note that the following list of required documents may not be exhaustive. You may talk to us regarding your claims by writing in to us.

Step 3

notify zurich

Kindly notify us through one of the following channels below:

*Disclaimer: We may also request the police report for claims which are not listed above if deemed necessary.
CLASS OF INSURANCE SUPPORTING DOCUMENTS REQUIRED
Burglary
  • Police report
  • List of items you are claiming for along with the purchase and sales invoices, stock records, cash receipts, collection records, bank statement, etc.
Fire
  • Police report
  • Fire brigade report
  • Chemist report (in certain cases)
  • Purchase and sales invoices, stock records, company balance sheets, bank statements, quotation for repairs / replacement, etc.
Marine
  • Claim bill
  • Original policy
  • Original Bill of Lading
  • Packing list, outward and inward survey reports, commercial invoices, tally sheets
  • Correspondence exchange with Port Authority, Carrier and Shipping Sales Advisor, etc.
Personal Accident Injury or Permanent Disablement:

  • Original medical bill & receipts
  • Medical report and/or specialist report
  • Medical certificate
  • Police report and valid driving license; if related to a motor vehicle accident
Fatal:

  • Death certificate
  • Post mortem report
  • Police report and valid driving license; if related to motor vehicle accident
  • Beneficiary identity card
  • Marriage certificate (if married) or birth certificate (if single), etc.
Travel To download the Travel Insurance Claim forms, please click here.
Foreign Workers' Compensation Scheme Injury or Permanent Disablement:

For accidents within working hours:

  • Labour assessment (PP5 for Injury, PP6 for Permanent Disablement)
  • Original medical bill & receipts
For accidents outside working hours:

  • Accident form (PP2)
  • Original medical bill & receipts
  • Medical certificate
  • Medical report (Lab 90) and/or specialist report
  • Passport
  • Work permit
Fatal:

  • Accident Form (PP2)
  • Labour assessment (PP7)
  • Death certificate
  • Original repatriation bill & receipts
  • Airway bill
  • Passport
  • Work permit
  • Police report, etc.

Life Insurance

Step 1

submit

Prepare the required documents as stated below.

Step 2

Step 2

Complete the required form(s) and get your attending doctor to complete the required Physician’s Statement form (if applicable).

Step 3

full documents

Kindly notify/ submit your claim via one of the following options:

Step 4

Email

Check your claim status by calling us at 1-300-888-622 or writing in to us.

A. Compulsory documents:
1. Claimant's Statement Form 
2. CTC of Claimant’s NRIC / Passport / Residence card
3. Attending Physician’s Statement (Accident & Hospitalisation Claim) Form (for claim amount exceeding RM500 or certificate duration of less than 2 years from the Issue Date or Reinstatement Date, whichever is later)
4. CTC of Admission and Discharge Notes / Summary or Hospital Bills/Invoices
5. CTC of Histopathology Report (applicable for Female Illnesses claims i.e Fibroid, Ovarian Cyst etc)
6. CTC of Blood Test / Pap Smear / Mammogram / Abdomen / Pelvis Ultrasound Report (applicable for Annual Medical Check Up Allowance claim)
7. CTC of Child’s Birth Certificate (applicable for Newborn Allowance claim)
8. Original Bills and Receipts (applicable for reimbursement claims i.e Fibroid, Ovarian Cyst, Annual Medical Check Up etc that are under Maaster / Maax Wanita)
 

B. Additional documents (if any):
1. CTC of MRI, X-ray, CT Scan or other Radiology / Medical Reports
 

If you wish to talk to us regarding your claim and have any queries on the above, you may call us at 1-300-888-622 or write in to us.

Important Notes:
1. CTC - Certified True Copy
2. To facilitate the processing, please submit to us all required documents.
3. The copy of documents must be certified by Zurich Chief Agency Manager / Zurich Officer / Judge / Magistrate / Solicitors.
4. The list of required documents for Life Insurance Claims serves as a guideline for claims submission. The Company reserves the right to request for further information or documents if deemed necessary.
5. For Waiver of Premium claim (on Death / Critical Illness / Total and Permanent Disability), please refer to the required documents as listed under Death / Critical Illness / Total and Permanent Disability.

Family Takaful

Step 1

submit

Prepare the required documents as stated below.

Step 2

Step 2

Complete the required form(s) and get your attending doctor to complete the required Physician’s Statement form (if applicable).

Step 3

Document Checked

Kindly notify/ submit your claim via one of the following options:

Step 4

Email

Check your claim status by calling us at 1-300-888-622 or writing in to us.

A. Compulsory documents:
1. Claimant’s Statement Form
2. CTC of Claimant’s NRIC / Passport / Residence card
3. Attending Physician’s Statement (Accident & Hospitalisation Claim) Form (for claim amount exceeding RM500 or certificate duration of less than 2 years from the Issue Date or Reinstatement Date, whichever is later)
4. CTC of Admission and Discharge Notes / Summary or Hospital Bills/Invoices
5. CTC of Histopathology Report (applicable for Female Illnesses claims i.e Fibroid, Ovarian Cyst etc)
6. CTC of Blood Test / Pap Smear / Mammogram / Abdomen / Pelvis Ultrasound Report (applicable for Annual Medical Check Up Allowance claim)
7. CTC of Child’s Birth Certificate (applicable for Newborn Allowance claim)
8. Original Bills and Receipts (applicable for reimbursement claims i.e Fibroid, Ovarian Cyst, Annual Medical Check Up etc that are under Maaster / Maax Wanita)

 

B. Additional documents (if any):
1. CTC of MRI, X-ray, CT Scan or other Radiology / Medical Reports

If you wish to talk to us regarding your claim and have any queries on the above, you may call us at 1-300-888-622 or write in to us.

Important Notes:
1. CTC - Certified True Copy
2. To facilitate the processing, please submit to us all required documents.
3. The copy of documents must be certified by Zurich Takaful Officer, Judge, Magistrate or Solicitors
4. The list of required documents for Family Takaful Claims serves as a guideline for claims submission. The Company reserves the right to request for further information or documents if deemed necessary.
5. For Waiver of Contribution claim (on Death / Critical Illness / Total and Permanent Disability), please refer to the required documents as listed under Death / Critical Illness / Total and Permanent Disability.