travel guard pro

 

Travel Guard Pro

Available exclusively through authorised Zurich agents, Travel Guard Pro offers comprehensive travel protection to help safeguard you against the unexpected, so you can explore the world with greater peace of mind on every journey.

Travel with confidence, wherever you go

Wherever your journey takes you, Travel Guard Pro helps protect what matters most. With comprehensive travel coverage and 24/7 global assistance, you’re supported against unexpected events, from medical emergencies and travel disruptions to baggage loss and delays, so you can focus on your journey with confidence.  

Download further information about Travel Guard Pro via the links below:

Designed for Travelers from All Walks of Life

Whether you are a Malaysian citizen, Permanent Resident, or eligible foreign resident in Malaysia, Travel Guard Pro provides travel protection designed to support your journey.  

You are eligible to apply if you are:  

  • A Malaysian citizen or Permanent Resident
  • A foreigner with a valid Malaysia-issued work permit, employment pass, student pass, or long-term social visit pass (excluding travel visas)
  • An individual who ordinarily resides in Malaysia with full rights to enter and return.  

Age eligibility:  

  • Single trip: 30 days old to 85 years old
  • Annual multi-trip: 18 to 70 years old (renewable up to 85 years old)  

 

Claim Process

All we ask is that you notify us immediately, or as soon as reasonably possible, of any potential claims so we can assist you without delay.

Submit your claim via our claim portal. Alternatively, your travel agent can also assist you
with the claim submission.

Complete the claim form and upload all required supporting documents.

Upon successful submission, you will receive an email containing your claim reference number. Please retain this reference numnber for future enquiries, or to check the claim status either directly or through your travel agent.

We are here to help: Frequently asked questions

Travel Guard Pro Insurance is a comprehensive insurance plan for domestic and overseas travel. 


The major benefits provided are medical-related benefits, personal accidents benefits, travel inconvenience & other travel-related benefits and 24-hours worldwide travel assistance. 


Additionally, you can choose to purchase our optional rider benefit which to upgrade your coverage for travel delay.
 

The premium varies depending on your choice of plan, destination and duration of cover selected.  Premiums may be subjected to Service Tax (ST) of 8% for Domestic trips. 
 

  1. A Malaysian citizen, Malaysian permanent resident, or a holder of a valid work permit or employment pass (of which your place of employment must be in Malaysia during the policy period), dependent pass, student pass or long-term social visit pass not including travelling visa (that is issued by the relevant governmental authority in Malaysia), with full rights to enter into and return to Malaysia;
  2. You must be returning to your home (primary residence within Malaysia) at the end of your travel, or be intending to return home on completion of your travel (not applicable if it is One-Way Trip);
  3. Your travel pre-arrangements must be made and paid for in Malaysia prior to your trip and your trip must commence in Malaysia.
  4. Age limit:

    (i) Single Trip: thirty (30) days up to eighty-five (85) years old; and  

    (ii) Annual multi-trip: eighteen (18) up to seventy (70) years old, renewable up to eighty-five (85) years old 
    all ages refer to the age at your policy expiry date.
     

Yes. For one-way travel, coverage terminates at the earliest at:

  1. Your Policy Expiry Date; or
  2. Your arrival at Your first Overseas destination (excluding transit countries where You are confined to the transit area of the airport).
     

If you are covered by more than one policy, we will cover you one policy, based on the policy which provides the highest benefit level.

If you are traveling to multiple destinations/ countries within the same trip, you can be covered under one policy. The travel region/ cluster you shall select should be based on the countries that are included in the covered cluster.

For example:
Your travel itinerary is set for a return trip departure from Malaysia to Australia and includes a stay in USA, then you must purchase cluster 4 as the USA is covered under Cluster 4. If you only purchased Cluster 3, we will not meet your claim that relates to or arises in the USA.
 

If you transit in Australia with no stop over, you may purchase a Cluster 2 plan.
If you transit in Australia with a minimum stop over of 1 night because there is no connecting flight, you may purchase a Cluster 3 plan.

No. You must purchase the policy prior to your scheduled departure.

travel guard assistance

TravelGuard Assistance

Wherever you are in the world, help is just a phone call away. Our 13 global service centres and multilingual assistance team are available 24/7 to support you during your travels – simply call us on +603 3001 8800

The benefit(s) payable under this product is (are) protected by PIDM up to limits. For more information, please refer to PIDM's Takaful and Insurance Benefits Protection System brochure on Zurich General Insurance Malaysia's website or PIDM's website.