Enhanced payment security is coming soon
Upcoming Asset Tokenization for Payment Transactions
In line with our continuous efforts to serve you better, we are excited to announce the implementation of asset tokenization for card-based and recurring payments. We have appointed FIUU (formerly known as Razer Merchant Services), a trusted and reliable payment service provider, to help us deliver this enhanced payment features that will be available 30 days from this notification.
What is Asset Tokenization?
Asset tokenization makes your payment information, such as card details, even more secure. Instead of storing your actual card number, our new system replaces it with a unique digital code known as “token.” This token is used only for your transactions with us and cannot be used elsewhere.
Think of asset tokenization as placing your card information in a secure envelope. If someone tries to access it, all they see is a random code that is meaningless to them. Your actual card details remain safe and protected.
How Does This Benefit You?
 | Enhanced Security: Your card information is protected against fraud and unauthorized access. |
 | Peace of Mind: Even if a token is stolen, your actual card details remain untouched and cannot be used by anyone else. |
 | Seamless Payments: The new system runs quietly in the background, allowing you to continue making payments as usual, with no extra steps. |
 | Trusted Partner: FIUU is an established and reliable payment service provider, ensuring your transactions are handled securely and efficiently. |
What Do You Need to Do?
You do not need to take any action. Your current payment arrangements will continue as usual.
If you have any questions or require further clarification, our Customer Care team is always here to help
 | Email: callcentre@zurich.com.my |
 | Phone: 1-300-888-622 (within Malaysia); +603-2109-7999 (outside Malaysia). |
 | For more information, please visit our corporate website: zurich.com.my |
Thank you for your continued trust. We remain committed to keeping your information secure and providing you with the best possible service.
We #CareForWhatMatters
Zurich Malaysia
Frequently Asked Questions
We are implementing a process called asset tokenization for card-based and recurring payment transactions.
We have appointed FIUU as our payment service provider to help us implement this improved payment process with card tokenization.
Tokenization is a method that protects your payment card details. Instead of storing your actual card numbers, it will be replaced with a unique digital code called a “token.” This token is used only for your transactions with us and cannot be used elsewhere.
To strengthen payment security, reduce fraud risk, and better protect customer payment information.