Stay Safe During Floods

SustainabilityArticleNovember 27, 2025

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Flooding can disrupt daily life, but you’re not alone. We’re here to guide you every step of the way.

Here’s how you can stay safe and how we can support you during this time.

Flood Safety: What To Do?

  • Check your emergency kit
    Ensure you have fresh batteries, first aid supplies, bottled water, medications, and a flashlight ready.
  • Protect important documents
    Keep key documents in a waterproof pouch. Consider scanning and securely storing digital copies.
  • Move valuables to higher shelves
    Safeguard electronics, keepsakes, and other valuables from rising water.
  • Know your evacuation routes
    Mark safe routes and share them with family. Practice your plan once a year.
  • Stay informed
    Follow official updates from local authorities for reliable information.

Vehicle Flood Damage? We’re Making Claims Easier

If your vehicle is affected by floods, you don’t need a police report to submit a claim right now. Just take a picture of your vehicle at the scene of flood showing your vehicle’s car plate number. Reach out and we’ll support you through every step.


Are You Travelling and Facing Delays?

If you already have Zurich Travel Insurance or Takaful and your flights are cancelled or delayed due to flooding, or if you’re stranded abroad, please reach out to our Zurich Travel Assistance (24-hour hotline) at +603 7841 5630 for immediate assistance.


We’re Here for You

Our team is committed to helping you stay safe and recover quickly. If you need any assistance or make a claim, please contact us:

  • Zurich Call Centre: 1-300-888-622 (Mon-Fri, 8:30 am – 5:15 pm)
  • Zurich Roadside Assistance (24/7): 1-300-88-5566 or +603-7989 0345 (for WhatsApp chat and local landline calls only)