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Get in Touch

Call Centre

Mondays – Fridays: 
8:30AM - 5:15PM
(excluding Public Holidays)

1-300-888-622
(within Malaysia) 

 +603-2109-7999
(outside Malaysia).

Zurich Roadside Assistance

(24-Hour Hotline)

1-300-88-5566

 +603-7989 0345
(for WhatsApp chat and local landline calls only)

e-Request

*Applicable to Zurich General Insurance and Zurich General Takaful customers.

Zurich Courtesy Car Programme

Mondays – Fridays: 
9:00AM - 6:00PM
Saturdays:
9:00AM - 1:00PM
(excluding Sundays and Public Holidays)

1-300-88-1323

*Applicable to Zurich General Insurance and Zurich General Takaful customers.

Important Notice

General Insurance & General Takaful

Integration of Segamat Branch customer service operations into Melaka branch

As part of our continuous efforts to improve business efficiency, please be informed that our Segamat branch customer service operations will be integrated into our Melaka branch.


With effect from 1 April 2024, counter services will be offered at our Melaka branch located at:

110, 111 and 112, Taman Melaka Raya, 75000 Melaka.
Tel : 06-2821220

Fax : 06-2818380

If you need any assistance, please contact our Melaka Branch our our Call Centre at 1-300-888-622 (Mondays to Fridays; 8:30am - 5:15pm)

Updating of New (12-digit) Identity Card Number/Latest Passport Details/Other Personal Details

We wish to advise that it is important to update your latest personal details and provide us your 12-digit NRIC number as Zurich is moving to many digitalized approaches to provide seamless services to our valued customers. There are many available options for you to update your personal details.

For change of address, contact number and email address, you may update the change directly online via our customer portal https://myzurichlife.com.my.

To update your 12-digit NRIC number, please complete the Request for Change Form and submit the form together with a copy of your NRIC through email to callcentre@zurich.com.my.

Alternatively, you may approach your Wealth Planners or visit our nearest branch. If you need any assistance, please contact our Call Centre at 1-300-888-622 (Mondays - Fridays, 8:30am - 5:15pm).

Applicable for Life policyholder and takaful certificate holders only.

Get Request for Change Form (Life Insurance)

Get Request for Change Form (Family Takaful)

Service Tax

Following the Malaysian Government's recent announcement to revise the Service Tax, please be informed that with effect from 1 March 2024, the rate of Service Tax in respect of your insurance policy/takaful certificate will be revised from 6% to 8% where applicable.

For enquiries, please visit your nearest Zurich branch or contact Zurich Call Centre at 1-300-888-622

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Our Business Performance

Stay updated with Zurich Malaysia's latest annual reports and unaudited interim results.
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